Question 1

Can you perfect my interior condition?

Accepted Answer

We will do our best to clean your vehicle to its best condition possible. 
 
We DO NOT:
- fix tears in your leather or fabric
- fix any scratches on your panels
- fix anything damaged
 
We are there to CLEAN & PROTECT your vehicle moving forward but we cannot bring back anything that will need replacement. 
 
There are certain stains in fabric that also will NOT come out no matter how much we clean it due to the duration of the stain and/or the nature of the stain.

Question 2

Do you provide mobile services or do you work at a shop? Where's your shop?

Accepted Answer

We have both available. Our shop is a detailing garage out of our home location. It is specified for detailing with all equipment, tools, and products to help give you that new car look! We are avaiable for drop-off if you would like it done at a garage instead of us coming to you. Located in Dublin/Pleasanton Area.
 
However, our mobile van can come to you as well. We will need to connect to your house/locations's water supply and power outlet without 100 foot hose and 100 foot extension cord. Water source only needed for exterior details/washes. Keep in mind, we do need a generous amount of space to work around depending on the service. We like 5 feet of space on each side.

Question 3

Which areas do you service? Do you charge extra for mobile services?

Accepted Answer

No, we do not charge extra for mobile services. However, any county besides Alameda County will need to meet a service price minumum. For example, if you are located more than 20 miles out from Dublin, you will need a minumum service of $170. 
 
We come to you anywhere in the East Bay Area.

Question 4

How do I pay? When do I pay?

Accepted Answer

We prefer cash, card, or Zelle payments. 
 
You can pay once the detail is done. We expect payments to be ready. We will not follow you to the ATM for you to get cash. Please respect our time. We have other clients.

Question 5

How do I schedule?

Accepted Answer

Easiest way! You can submit a request on our CONTACT FORM page.
 
Call/Text : 925-577-2253
 
Email : support@snowymobiledetails.com

Question 6

How can I trust you know what you're doing? Are detailers licensed?

Accepted Answer

There's no offical detailers' license and anybody can become a 'detailer' by watching a few YouTube videos. However, our entire team has trained at Rightlook.com's Training Center. We all took an advanced 5 day detailing course that went over the fundamentals of not only how to care for a vehicles materials but also stand out and become auto reconditioning specialists. Don't trust a guy who's seen a few YouTube videos to wash your Range Rover. Just don't...

Question 7

How long will an interior detail take?

Accepted Answer

A silver interior will take estimated 1-2 hours depending on your vehicle size and interior conditon.
 
A gold/platinum interior:
 
For a small car: 2.5-3 hours.
For a mid-size or large vehicle: 2.5-4 hours.
 
These are our average times. The more dirty the car, the more pet hair, the filthier the carpets, all affect how long the detail will take. We are more than happy to accomodate for your schedule needs. Just let us know what we can do!

Question 8

Will my seats/carpets be soaking wet after shampoo?

Accepted Answer

No! 
 
We tend to always shampoo the driver and passenger cloth seats first so your behind does not get wet. However, even after mopping up and doing our carpet extraction (sucks up all the brown water), the surface will be somewhat damp and will need to airdry. We recommend parking in the sun and leaving the windows down.

Question 9

What's the difference between a detail and my local car wash?

Accepted Answer

Your local car wash does it for $40. And you know a guy who knows a guy that details for $100. We understand....but how's their work? Are you satisfied?
 
We don't think so. If you're looking for a cheap detailer, we are not your place. 
 
We do premium work, and that comes with premium prices. A detail goes above and beyond just a vacuum and wipedown to get a full deep clean from the front to the back, top to the bottom, in all the little crevices to ensure you have the confidence of riding in a sanitized vehicle!

Question 10

Is a pressure washer safe for car paint?

Accepted Answer

Yes!
 
As long as you have expert knowledge on how to use a pressure washer under 2000 PSI, using the right nozzles, and recognizing that you should not be using a pressure washer to clean the paint, only to rinse off the dirt and the soap, you should have no issues with a pressure washer.

Question 11

How long will an exterior detail take?

Accepted Answer

A silver exterior will take 1-2 hours depending on size & conditon.
 
A gold exterior will take 1.5-2.5 hours depending on size & conditon.
 
A platinum exterior will take 2-3 hours depending on size & conditon.

Question 12

What's a clay bar and what does it do?

Accepted Answer

A clay bar is a method of mechanical decontamination. It is a bar of clay that we rub over the paint with necessary lubrication to remove any embedded contaminants in the paint. It makes the paint feel smooth, helps the wax stick better to paint, and also is a necessary step before paint correction.
 
It is like exfoliation for our face. We can wash our face with soap and water all day long, but that will not get rid of our acne. We need a exfoliating cream for that. Likewise, soap and water will not fix the contaminants stuck in the car paint's pores. You need a clay bar for that. 
 
How do you know if you need a clay bar? Wash your car and feel the paint. If the paint still feels rough, you need a clay bar.

Question 13

Are you by appointments only?

Accepted Answer

Yes!
 
Most of the time, we're booked out for a few days. Occasionally, we can get to you same day. You cannot just show up at the detailing garage with no notice.

Question 14

Do I have to be present the entire time for the detail?

Accepted Answer

It is not necessary for you to be there the entire time or at all. We just need access to the vehicle and enough room to work. As far as payment, we can send you an online link to pay. That way you can continue with your day while we work.

Question 15

Do you remove seats?

Accepted Answer

With the tools, products, and knowledge we have, we’re able to reach a lot of areas in the interior without having to remove the seats. So we do not remove seats.
 
We do remove seats for minivans that have easy access to be removed. You can also remove seats yourself before us showing up and we will clean the seat and the place underneath the seat place.

Question 16

Does wax remove scratches?

Accepted Answer

Wax helps enhance shine and protects your vehicle. It definitely will NOT remove any scratches. Sometimes, it does help hide the scratch, but that's it. It is NOT meant for scratch removal.

Question 17

How does ozone machine work?

Accepted Answer

The ozone machine release a gas called....you guessed it. Ozone! It is made up of 3 oxygen molecules that chemically destory any odors, bacteria, viruses, etc in its vicinity.

Question 18

Is it safe?

Accepted Answer

Yes and no.
 
There will be no people, pets, or plants at all in the area during the ozone treatment. Ozone can kill plants and harm people and pets. Especially those with a lung condition. 
 
After the ozone treatment is done, we need to let it air out by itself in a ventilated environment for at least 4 hours. Longer time recommended for those with lung conditions or trouble breathing. 
 
We usually hop in the vehicle with the ozone machine running mid-way to turn on the car, put the air on recirculation, and hop out. The ozone is not super dangerous where it kills on contact. It's just not healthy to breathe it in continually. 
 
We will go over the precuations before treatment.

Question 19

How long does it take?

Accepted Answer

We need to detail our you vehicle first with our Gold Interior which takes 2-3 hours on average. Then the ozone treatment could take anywhere between 1.5-3 hours depending on size of interior and how bad the smell is.

Question 20

My car is clean, are you telling me you're going to charge me for a detail?"

Accepted Answer

Yes, we have to. Whether your car looks clean, or has just been detailed by another 'detailer', we have to do a odor removal specific detail to the vehicle. Any odor, especially nicotine, is invisible and can stick to many materials in the car.

We thoroughly wipe down, vacuum, shampoo, steam clean, and blow out everything in the interior to make sure we have taken care of the source of the odor.

Question 21

How long does it take?

Accepted Answer

About 1-2 hours depending on how oxidized the headlights are.

Question 22

How do headlights become oxidized/foggy?

Accepted Answer

Acrylic headlights oxidize when exposed to UV light. Headlight lenses come with a clear top coat to help prevent this, but eventually, the coating wears off, and sunlight turns the hard plastic yellow.

Question 23

Why should I restore my headlights?

Accepted Answer

Increase Safety: Foggy headlights decrease visibility by up to 70%.
 
Improve Appearance:Imagine you just got your car detailed. Interior looks beautiful. Exterior looks shiny and it's protected! You've never seen your car cleaner...until you look at your yellow headlights and they stick out like a sore thumb. If you're paying to have your car detailed...at least make the headlights look good too. 
 
Save Money: Replacing headlights completely cost a few hundred dollars before paying for installation. We charge a fraction of that amount and get them looking just as new!

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Text Us: (925) 577-2253

Have Questions You Want Answered Now?

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Do you come to me or do I come to you?

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Is a pressure washer safe for car paint?

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